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Contact the SylvanSet desk

The fastest route to a useful answer is the quote form, because it asks what a workshop will ask. For anything else, email or call the desk.

Desk contacts

Emailmark@fulveraglobal.com
Phone and messaging+86 155 5551 5351
Operations officeYongjia, Wenzhou, Zhejiang, China. This is an office, not a production site. Production takes place at partner workshops in the wood and bamboo kitchenware belt of southeastern China.
Working hoursMonday to Friday, China Standard Time; replies in writing

What to include in a first email

  • Your company, website or store link, and the market you sell into.
  • The shapes you want, with reference photos or links if you have them.
  • The wood species you prefer, or the look and feel you are after.
  • A quantity range per style, and the date the goods need to be in your warehouse.
  • Branding: engraving artwork status, labels, boxes and packaging.

With these, the first reply can name a workshop route, a sampling plan and a reference MOQ instead of a list of questions. Use the quote form to send them in one go.

Visits and calls

Workshop visits and video walk-throughs are arranged per program after the brief is clear. Ask the desk when you are ready to sample.

Quote form
Four steps, about three minutes
Before you ask
MOQ and lead time